Customer Support

SECURITY

No one is more concerned about the security of your personal information than we are. This is why The Miniature Building Authority has implemented the highest levels of security available today for secure commerce transactions. Your credit card information is encrypted through a secure socket layer server (SSL) so that it cannot be read or copied as the information travels over the Internet.

PRIVACY STATEMENT

At The Miniature Building Authority, your privacy is one of our most important concerns. Read our Privacy Statement for more information.

METHODS OF PAYMENT

We accept VISA, MasterCard, American Express and Discover Cards.

We also accept payment by check and/or money order. Make your selections and add the items you want to your "shopping cart". Select the method of payment as Phone/Fax. This assigns you an order number and notifies us that you have placed an order and to wait for payment - it also computes the cost of shipping. Print out your confirmation page and mail your payment to us (at the address listed below).

If you want to pay by credit card yet don't want to transmit your number via the internet, follow the same process. On the confirmation page is a section in which you can type in your credit card number and expy date and then just print it out (nothing is transmitted to us at this point, your information is secure). Then mail us the page as it has printed with your credit card info. Once payment by check is received, we will wait 3 days for the check to clear the bank, and then we will ship your order. If payment is via credit card, we'll ship your order as soon as we verify the card.

The Miniature Building Authority
P.O. Box 107
Bethlehem, Georgia 30620-0107
USA

We do not send shipments C.O.D.

ORDER PROCESSING

Orders received after 2:00 pm Fridays, or on holidays, will be processed on the next business day. We will notify you by email when the order is shipped or in the event your order is declined.

SHIPPING

Orders in the United States are shipped either via UPS or the United States Postal Service. Overseas orders are usually shipped via UPS. The estimated time for delivery on most items is 1 week depending on the shipper (though probably sooner). You will be notified via email when your order has shipped.

INTERNATIONAL ORDERS

We have received many emails inquiring about shipping costs from the United States.

If you are outside of the USA and wish to order from us, the following policies will apply:

• Send us an email of the items you wish to order and the shipping address. This way we can begin the process of calculating the cost of shipping.
• Once we have determined the cost of shipping, we will respond to your email with the final cost.
• All international orders are payable in U.S. dollars via International Money Order or Wire Transfer
• Customer will be responsible for any duty and/or tax charges
• Orders will generally be shipped by US Postal Service, Insured
• Your account will be adjusted to reflect the actual shipping charge.
• If you are an international customer and want to place an order, please send us an

SALES TAX

State Sales tax will be charged on all orders delivered within the States of Georgia and Florida, USA. There is no sales tax on orders delivered outside the States of Georgia and Florida.